# Frequently Asked Questions

Got questions? We've got answers!

## Reimbursement Recovery

Learn about how our experts get your money back from Amazon.

[**1. How our Reimbursement Recovery Service works**  
An overview of our Reimbursement Recovery Service.  
  
By  
Steve  
Last updated:  
May 27, 2024](https://www.dimetydsellers.com/faq-articles/how-reimbursement-recovery-works)

[**2. Types of Reimbursement Claims**  
Learn more about our comprehensive approach, and how we maximize recovery.  
  
By  
Steve  
Last updated:  
May 27, 2024](https://www.dimetydsellers.com/faq-articles/types-of-reimbursement-claims)

[**3. How we handle your Reimbursement Claims**  
How we throttle the number of claims we submit, and stay compliant with Amazon's TOS.  
  
By  
Steve  
Last updated:  
May 27, 2024](https://www.dimetydsellers.com/faq-articles/how-we-handle-your-reimbursement-claims)

[**4. Tracking your Case Manager's Work**  
Monitoring your Opened Claims, and how to track details of each claim  
  
By  
Steve  
Last updated:  
April 23, 2024](https://www.dimetydsellers.com/faq-articles/tracking-your-case-managers-work)

[**5. Reviewing your Weekly Reimbursement Invoice**  
Understanding your weekly invoice, and how to verify reimbursements.  
  
By  
Steve  
Last updated:  
May 27, 2024](https://www.dimetydsellers.com/faq-articles/reviewing-your-weekly-reimbursement-invoice)

[**Invoice Requirements for Inbound Shipments**  
Here is what documentation is required by Amazon to make sure we can get your inbound shipment discrepancy reimbursed  
  
By  
Steve  
Last updated:  
April 23, 2024](https://www.dimetydsellers.com/faq-articles/invoice-requirements-for-inbound-shipments)